An application of Just-In-Time as a strategy for competitive advantage: The case of a non-alcoholic company in South Africa
- Mukwakungu, S. C., Bakama, E. M., Bolipombo, M. M., Mbohwa, Charles
- Authors: Mukwakungu, S. C. , Bakama, E. M. , Bolipombo, M. M. , Mbohwa, Charles
- Date: 2018
- Subjects: Just in Time , Supply Chain Management , Inventory Control
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/290740 , uj:31568 , Citation: Mukwakungu, S.C. et al. 2018. An application of Just-In-Time as a strategy for competitive advantage: The case of a non-alcoholic company in South Africa.
- Description: Abstract: This paper’s main objective is to enlighten the readers on the benefits of a good application the Just-In-Time (JIT) approach in a local South African soft drink manufacturing plant with the aim of improving the company’s performance. The study followed a mixed approach, combining both the qualitative and quantitative design approach. In order to collect data, interviews with the employees that constituted the sample were conducted before they later responded to a questionnaire to collect qualitative data. Results demonstrates that the company does not use JIT as a manufacturing strategy. This explained the difficulty experienced with many aspects of the production such as: demand management and forecasting, supply chain relationship and inventory control. A recommendation made in this study was to actively apply JIT in the manufacturing process as this practice would help the company improve its performance as far as the inventory control, the relationship with suppliers and the demand management and forecasting are concerned.
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- Authors: Mukwakungu, S. C. , Bakama, E. M. , Bolipombo, M. M. , Mbohwa, Charles
- Date: 2018
- Subjects: Just in Time , Supply Chain Management , Inventory Control
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/290740 , uj:31568 , Citation: Mukwakungu, S.C. et al. 2018. An application of Just-In-Time as a strategy for competitive advantage: The case of a non-alcoholic company in South Africa.
- Description: Abstract: This paper’s main objective is to enlighten the readers on the benefits of a good application the Just-In-Time (JIT) approach in a local South African soft drink manufacturing plant with the aim of improving the company’s performance. The study followed a mixed approach, combining both the qualitative and quantitative design approach. In order to collect data, interviews with the employees that constituted the sample were conducted before they later responded to a questionnaire to collect qualitative data. Results demonstrates that the company does not use JIT as a manufacturing strategy. This explained the difficulty experienced with many aspects of the production such as: demand management and forecasting, supply chain relationship and inventory control. A recommendation made in this study was to actively apply JIT in the manufacturing process as this practice would help the company improve its performance as far as the inventory control, the relationship with suppliers and the demand management and forecasting are concerned.
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Assessment of quality of service at the main laboratory of the LAB aimed at satisfying internal customer needs
- Mukwakungu, S. C., Bakama, E. M., Lumbwe, A. K., Bolipombo, M. M., Niati, D., Ibrahimu, K., Kasongo, J. E., Mbohwa, Charles
- Authors: Mukwakungu, S. C. , Bakama, E. M. , Lumbwe, A. K. , Bolipombo, M. M. , Niati, D. , Ibrahimu, K. , Kasongo, J. E. , Mbohwa, Charles
- Date: 2018
- Subjects: Quality Management System (QMS) , Service quality , SERVQUAL
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/290755 , uj:31569 , Citation: Mukwakungu, S.C. et al. 2018. Assessment of quality of service at the main laboratory of the LAB aimed at satisfying internal customer needs.
- Description: Abstract: This paper’s objectives are to establish and document internal clients’ perception about the quality of service received at the Main Laboratory of the LAB, a national laboratory dealing with transmittable diseases in South Africa. The study followed a quantitative design approach with cross functional examinations. Data collection tool was based on “SERVQUAL” model. Findings show that in terms of the quality dimensions, the LAB’s centres performed variably in many aspects and to a varying degree in different quality dimensions measured. Each centre had its own unique set of challenges. The recommendations made in this study can be implemented as a solution to the problems faced by the LAB and other similar departments. This study viewed from a South African perspective, is first of its kind as it explores the effectiveness of the implementation of a Quality Management System at a biosafety level 4, the only one on the African continent.
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- Authors: Mukwakungu, S. C. , Bakama, E. M. , Lumbwe, A. K. , Bolipombo, M. M. , Niati, D. , Ibrahimu, K. , Kasongo, J. E. , Mbohwa, Charles
- Date: 2018
- Subjects: Quality Management System (QMS) , Service quality , SERVQUAL
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/290755 , uj:31569 , Citation: Mukwakungu, S.C. et al. 2018. Assessment of quality of service at the main laboratory of the LAB aimed at satisfying internal customer needs.
- Description: Abstract: This paper’s objectives are to establish and document internal clients’ perception about the quality of service received at the Main Laboratory of the LAB, a national laboratory dealing with transmittable diseases in South Africa. The study followed a quantitative design approach with cross functional examinations. Data collection tool was based on “SERVQUAL” model. Findings show that in terms of the quality dimensions, the LAB’s centres performed variably in many aspects and to a varying degree in different quality dimensions measured. Each centre had its own unique set of challenges. The recommendations made in this study can be implemented as a solution to the problems faced by the LAB and other similar departments. This study viewed from a South African perspective, is first of its kind as it explores the effectiveness of the implementation of a Quality Management System at a biosafety level 4, the only one on the African continent.
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The importance of quality management system and leadership in the South African restaurant, fast food and catering sector – case of the Gauteng Region
- Mukwakungu, S. C., Lumbwe, A. K., Niati, D., Mbohwa, Charles
- Authors: Mukwakungu, S. C. , Lumbwe, A. K. , Niati, D. , Mbohwa, Charles
- Date: 2019
- Subjects: Quality Management System , Leadership , Restaurant
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/402441 , uj:33678 , Citation: Mukwakungu, S.C. et al. 2019. The importance of quality management system and leadership in the South African restaurant, fast food and catering sector – case of the Gauteng Region.
- Description: Abstract: South Africa, being a developing country, experiences the impact of global competition which has pushed many organizations to develop plans to respond to a continuous competitive global market. The restaurant, fast food, and catering sector is broad within the service industry involving independent restaurants, quick service restaurants and fast food outlets, outsourced catering companies, just to name a few. This study’s objective is to establish the importance of focusing on the fundamentals of quality management practices and the usefulness of leadership practices in the management process of the above-mentioned sector. This study included a quantitative research method under which an empirical investigation was executed following the literature review. The study consisted of the analysis of data collected from questionnaires administered to 65 restaurants in Gauteng, South Africa. After results analysis and interpretation, it is concluded that the functions of management were not well integrated, mainly the leadership functions. Hence, a need to improve specific aspects of the foundations of management approaches in the restaurant, fast food and catering sector is required.
- Full Text:
- Authors: Mukwakungu, S. C. , Lumbwe, A. K. , Niati, D. , Mbohwa, Charles
- Date: 2019
- Subjects: Quality Management System , Leadership , Restaurant
- Language: English
- Type: Conference proceedings
- Identifier: http://hdl.handle.net/10210/402441 , uj:33678 , Citation: Mukwakungu, S.C. et al. 2019. The importance of quality management system and leadership in the South African restaurant, fast food and catering sector – case of the Gauteng Region.
- Description: Abstract: South Africa, being a developing country, experiences the impact of global competition which has pushed many organizations to develop plans to respond to a continuous competitive global market. The restaurant, fast food, and catering sector is broad within the service industry involving independent restaurants, quick service restaurants and fast food outlets, outsourced catering companies, just to name a few. This study’s objective is to establish the importance of focusing on the fundamentals of quality management practices and the usefulness of leadership practices in the management process of the above-mentioned sector. This study included a quantitative research method under which an empirical investigation was executed following the literature review. The study consisted of the analysis of data collected from questionnaires administered to 65 restaurants in Gauteng, South Africa. After results analysis and interpretation, it is concluded that the functions of management were not well integrated, mainly the leadership functions. Hence, a need to improve specific aspects of the foundations of management approaches in the restaurant, fast food and catering sector is required.
- Full Text:
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