Household’s satisfaction with water supply in Johannesburg Metropolitan Municipality, South Africa
- Mahlasela, Pathiswa, Oke, Ayodeji, Madonsela, Nelson Sizwe
- Authors: Mahlasela, Pathiswa , Oke, Ayodeji , Madonsela, Nelson Sizwe
- Date: 2020
- Subjects: Water Supply , Service Quality , Customer service
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/416457 , uj:35229 , Citation: Mahlasela, P., Oke, A., Madonsela, N.S. Household’s satisfaction with water supply in Johannesburg Metropolitan Municipality, South Africa.
- Description: Abstract: , Basic services When Cape Town was hit by drought in 2017, Johannesburg dam levels were also been affirmed as low; affecting some parts of Johannesburg areas. Through various projects, Johannesburg city contributed water to the residents of Cape Town at the time of famine. Nonetheless, South Africa being one of the water strained countries; is worsened by the growing inequality among the poor and the rich with the former having the feeling that the later are treated better. The study was piloted in Johannesburg within Johannesburg Metropolitan Municipality (JMM). The population size was sampled from the households within the municipality’s regions namely A, B, C, D, E, F and G. The aim was to assess household’s thoughts in view of service quality offered by the municipality on water supply. Even though the study focused on the efficiency of water supply, the inquiry was limited only to service quality provided to households and not the product quality. Despite the fact that households in this municipality proclaim their satisfaction regarding the quality of supplied water, a majority expressed trepidations about communication breakdown between the municipality and households. People indicated that the municipality does not care about people’s good health and wellbeing. Results show that there are no active engagements between the municipality and households at JMM. Moreover, households at JMM have limited knowledge about water endeavors. For an example, there was a high ambiguously when people were asked their opinions on the accuracy of billing for consumed water, per household. At the time of this study, only 28% of respondents were convinced that billing is in fact accurate; 30% alleged that it is not accurate and a massive percentage of 41% expressed that they are not sure about the level of accuracy where billing is concerned.
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- Authors: Mahlasela, Pathiswa , Oke, Ayodeji , Madonsela, Nelson Sizwe
- Date: 2020
- Subjects: Water Supply , Service Quality , Customer service
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/416457 , uj:35229 , Citation: Mahlasela, P., Oke, A., Madonsela, N.S. Household’s satisfaction with water supply in Johannesburg Metropolitan Municipality, South Africa.
- Description: Abstract: , Basic services When Cape Town was hit by drought in 2017, Johannesburg dam levels were also been affirmed as low; affecting some parts of Johannesburg areas. Through various projects, Johannesburg city contributed water to the residents of Cape Town at the time of famine. Nonetheless, South Africa being one of the water strained countries; is worsened by the growing inequality among the poor and the rich with the former having the feeling that the later are treated better. The study was piloted in Johannesburg within Johannesburg Metropolitan Municipality (JMM). The population size was sampled from the households within the municipality’s regions namely A, B, C, D, E, F and G. The aim was to assess household’s thoughts in view of service quality offered by the municipality on water supply. Even though the study focused on the efficiency of water supply, the inquiry was limited only to service quality provided to households and not the product quality. Despite the fact that households in this municipality proclaim their satisfaction regarding the quality of supplied water, a majority expressed trepidations about communication breakdown between the municipality and households. People indicated that the municipality does not care about people’s good health and wellbeing. Results show that there are no active engagements between the municipality and households at JMM. Moreover, households at JMM have limited knowledge about water endeavors. For an example, there was a high ambiguously when people were asked their opinions on the accuracy of billing for consumed water, per household. At the time of this study, only 28% of respondents were convinced that billing is in fact accurate; 30% alleged that it is not accurate and a massive percentage of 41% expressed that they are not sure about the level of accuracy where billing is concerned.
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Improving the South African manufacturing sector’s competitiveness through the adequate use of ICT
- Madonsela, Nelson Sizwe, Mbecke, Paulin, Mbohwa, Charles
- Authors: Madonsela, Nelson Sizwe , Mbecke, Paulin , Mbohwa, Charles
- Date: 2013
- Subjects: Information and Communication Technology , Manufacturing - South Africa
- Type: Article
- Identifier: uj:4864 , http://hdl.handle.net/10210/12540
- Description: Information and communication technology expansion creates new opportunities and challenges for developing economies’ manufacturing sectors. South Africa’s inadequate application of information and communication technology (ICT) creates great concern about the manufacturing sector’s inability to compete globally. This study explores how the South African manufacturing sector can improve its competitiveness through adequate use of ICT. For this purpose, an interpretive analysis of recent literature and document review were employed. This study found that the initial problem lies within the manufacturing sector’s inability to successfully identify and integrate the right technologies into business processes. The reason for this is among other factors, the technical skills shortage. The findings of this study can be generalized to those manufacturing sectors that have not adopted ICT. However, the findings can be extended to and applied in developing countries, especially those in Africa, in terms of using ICT in innovative ways to enhance manufacturing performance.
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- Authors: Madonsela, Nelson Sizwe , Mbecke, Paulin , Mbohwa, Charles
- Date: 2013
- Subjects: Information and Communication Technology , Manufacturing - South Africa
- Type: Article
- Identifier: uj:4864 , http://hdl.handle.net/10210/12540
- Description: Information and communication technology expansion creates new opportunities and challenges for developing economies’ manufacturing sectors. South Africa’s inadequate application of information and communication technology (ICT) creates great concern about the manufacturing sector’s inability to compete globally. This study explores how the South African manufacturing sector can improve its competitiveness through adequate use of ICT. For this purpose, an interpretive analysis of recent literature and document review were employed. This study found that the initial problem lies within the manufacturing sector’s inability to successfully identify and integrate the right technologies into business processes. The reason for this is among other factors, the technical skills shortage. The findings of this study can be generalized to those manufacturing sectors that have not adopted ICT. However, the findings can be extended to and applied in developing countries, especially those in Africa, in terms of using ICT in innovative ways to enhance manufacturing performance.
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Integration of the Management Information System for competitive positioning
- Authors: Madonsela, Nelson Sizwe
- Date: 2020
- Subjects: Strategic management , IT-enabling business processes , Business process reengineering
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/416449 , uj:35228 , Citation: Madonsela, N.S. Integration of the Management Information System for competitive positioning.
- Description: Abstract: , The accelerating pace of technical innovation, coupled with a turbulent socio-political global environment, has created opportunities and challenges for companies in terms of competitiveness and sustainability particularly the manufacturing sector. Manufacturers in the developing world struggle to create knowledge and practice-based management information systems that will allow them to operate competitively in the global market. This paper explores the integration of organizational information systems for competitive positioning, using a case study of a manufacturing company operating in Sub-Saharan Africa. Our findings suggest the need for an integrated management information system that incorporates management practices based on research, knowledge management, and organizational learning and capabilities
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- Authors: Madonsela, Nelson Sizwe
- Date: 2020
- Subjects: Strategic management , IT-enabling business processes , Business process reengineering
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/416449 , uj:35228 , Citation: Madonsela, N.S. Integration of the Management Information System for competitive positioning.
- Description: Abstract: , The accelerating pace of technical innovation, coupled with a turbulent socio-political global environment, has created opportunities and challenges for companies in terms of competitiveness and sustainability particularly the manufacturing sector. Manufacturers in the developing world struggle to create knowledge and practice-based management information systems that will allow them to operate competitively in the global market. This paper explores the integration of organizational information systems for competitive positioning, using a case study of a manufacturing company operating in Sub-Saharan Africa. Our findings suggest the need for an integrated management information system that incorporates management practices based on research, knowledge management, and organizational learning and capabilities
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The application of a business intelligence tool for service delivery improvement : the case of South Africa
- Authors: Madonsela, Nelson Sizwe
- Date: 2020
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/437419 , uj:37980
- Description: Abstract: The global environment requires organisations to adapt and respond quickly to the complexity of its nature. Responding to such an environment depends on real-time information. In the last decade, organisations have relied much on human expertise to extract and analyse and process data into meaningful information for decision making. Many will probably agree with the assertion that the complexity of the globalisation has led to a complexity in modern data analysis, which encompasses different elements (technology and innovation, internet of things and influx of data to name but few), resulting in modern scientific problems. It is evident that organisational knowledge has become the enabling factor for decision-making in both the private and public sector. Yet, the study of the opinion that the advancement of technology and internet of things has complicated matters further for humankind to interpret complex and vast amounts of data at the speed required to keep up with the demands of the global environment in which they operate. Therefore, it is likely that the discovered knowledge may be inaccurate at times. In responding to these dynamics, organisations require computational intelligence systems to transform the data they acquire into real-time meaningful information in order to make informed decisions. .. , D.Phil. (Engineering Management)
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- Authors: Madonsela, Nelson Sizwe
- Date: 2020
- Language: English
- Type: Doctoral (Thesis)
- Identifier: http://hdl.handle.net/10210/437419 , uj:37980
- Description: Abstract: The global environment requires organisations to adapt and respond quickly to the complexity of its nature. Responding to such an environment depends on real-time information. In the last decade, organisations have relied much on human expertise to extract and analyse and process data into meaningful information for decision making. Many will probably agree with the assertion that the complexity of the globalisation has led to a complexity in modern data analysis, which encompasses different elements (technology and innovation, internet of things and influx of data to name but few), resulting in modern scientific problems. It is evident that organisational knowledge has become the enabling factor for decision-making in both the private and public sector. Yet, the study of the opinion that the advancement of technology and internet of things has complicated matters further for humankind to interpret complex and vast amounts of data at the speed required to keep up with the demands of the global environment in which they operate. Therefore, it is likely that the discovered knowledge may be inaccurate at times. In responding to these dynamics, organisations require computational intelligence systems to transform the data they acquire into real-time meaningful information in order to make informed decisions. .. , D.Phil. (Engineering Management)
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The dynamics of the global market : a knowledge acquisition and application approach
- Madonsela, Nelson Sizwe, Mbecke, Paulin, Mbohwa, Charles
- Authors: Madonsela, Nelson Sizwe , Mbecke, Paulin , Mbohwa, Charles
- Date: 2015-07-01
- Subjects: Global competitiveness , Globalization
- Type: Article
- Identifier: uj:5227 , ISBN 978-988-19253-4-3 , http://hdl.handle.net/10210/14553
- Description: Globalization has created vast economic opportunities for nations and companies around the world to access the global market. Consequently, nations and companies specifically within the manufacturing sector and service industries are doing business around a borderless globe. Nations are focusing on the global market to strengthen their economic growth and investing their resources in different infrastructural aspects to facilitate rapid economic growth. There has been a constant change within the global market, making nations and companies struggle to keep up with the global market emerging trends. This paper provides insight into the dynamics of the global market and the key elements contributing to these constant changes. It seeks to alert nations and companies to the need to re-focus in order to sustain competitive advantage in the global economic market. It sensitizes nations and companies to the need to re-focus on key elements such as knowledge acquisition and application in order to sustain competitive advantage in the global economic market. The main argument of this paper is that companies and nations in the developing world strive to keep up with the uncertain environments of the global market, but they overlook the dynamics of the global market. This paper’s findings suggest that sustaining competitiveness at the business level requires knowledge acquisition and application, complementary to which is further education, technical skills, re-training and technological development. At the national level this knowledge acquisition and application balances the effective strategic leadership, attracting foreign investment and reaching global networks.
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- Authors: Madonsela, Nelson Sizwe , Mbecke, Paulin , Mbohwa, Charles
- Date: 2015-07-01
- Subjects: Global competitiveness , Globalization
- Type: Article
- Identifier: uj:5227 , ISBN 978-988-19253-4-3 , http://hdl.handle.net/10210/14553
- Description: Globalization has created vast economic opportunities for nations and companies around the world to access the global market. Consequently, nations and companies specifically within the manufacturing sector and service industries are doing business around a borderless globe. Nations are focusing on the global market to strengthen their economic growth and investing their resources in different infrastructural aspects to facilitate rapid economic growth. There has been a constant change within the global market, making nations and companies struggle to keep up with the global market emerging trends. This paper provides insight into the dynamics of the global market and the key elements contributing to these constant changes. It seeks to alert nations and companies to the need to re-focus in order to sustain competitive advantage in the global economic market. It sensitizes nations and companies to the need to re-focus on key elements such as knowledge acquisition and application in order to sustain competitive advantage in the global economic market. The main argument of this paper is that companies and nations in the developing world strive to keep up with the uncertain environments of the global market, but they overlook the dynamics of the global market. This paper’s findings suggest that sustaining competitiveness at the business level requires knowledge acquisition and application, complementary to which is further education, technical skills, re-training and technological development. At the national level this knowledge acquisition and application balances the effective strategic leadership, attracting foreign investment and reaching global networks.
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The impact of information and communication technology on service design and operations at ArcelorMittal South Africa
- Authors: Madonsela, Nelson Sizwe
- Date: 2015-06-25
- Subjects: Information resources management - Data procesing , Manufacturing industries - Information technology - South Africa , Manufacturing industries - Technological innovations - South Africa , Communication in organizations
- Type: Thesis
- Identifier: uj:13615 , http://hdl.handle.net/10210/13798
- Description: M.Tech. (Operations Management) , The South African manufacturing sector is considered the main driver of economic growth, but is falling behind in adopting and adequately using information and communication technology (ICT) to improve productivity and competitiveness. This is creating a constraint that hinders the manufacturing sector, adversely affecting its ability to access the global market and produce high value-added goods, and also to compete globally. Thus, the main objective of this dissertation is to gain an in-depth understanding of the impact of ICT on service design and operations to address barriers to manufacturing sector growth and to improve productivity and competitiveness. This study proposes an ICT-based service design model to increase productivity and competitiveness in the South African manufacturing sectors. It argues that the challenges faced can be addressed and that some of the solutions lie in the integration of ICT into service design and operations processes. The research adopted an interpretive approach through qualitative methods and, was carried out as a single case study using ArcelorMittal South Africa for which a purposive sampling technique was considered appropriate. Qualitative data were collected through semi-structured interviews, and tape recorded and analysed through descriptive procedures. The findings suggest that ICT diffuses rapidly, creating opportunities and challenges for manufacturing companies. In addition it was found out that the adoption and adequate use of ICT depends on the implementation phase. This is when most challenges and impacts are experienced: for example, technological capability, technical skills, resources and ICT infrastructure capabilities. In addition, the findings suggest that a more educated workforce possesses the capability to acquire the necessary skills, in the form of self-education to overcome any challenges encountered. Evidence also shows that companies are facing challenges in relation to the selection and integration of the right technologies due to lack of ICT expertise. Therefore, this research proposes an ICT-based service design model to increase productivity and global competitiveness in the manufacturing sectors in South Africa.
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- Authors: Madonsela, Nelson Sizwe
- Date: 2015-06-25
- Subjects: Information resources management - Data procesing , Manufacturing industries - Information technology - South Africa , Manufacturing industries - Technological innovations - South Africa , Communication in organizations
- Type: Thesis
- Identifier: uj:13615 , http://hdl.handle.net/10210/13798
- Description: M.Tech. (Operations Management) , The South African manufacturing sector is considered the main driver of economic growth, but is falling behind in adopting and adequately using information and communication technology (ICT) to improve productivity and competitiveness. This is creating a constraint that hinders the manufacturing sector, adversely affecting its ability to access the global market and produce high value-added goods, and also to compete globally. Thus, the main objective of this dissertation is to gain an in-depth understanding of the impact of ICT on service design and operations to address barriers to manufacturing sector growth and to improve productivity and competitiveness. This study proposes an ICT-based service design model to increase productivity and competitiveness in the South African manufacturing sectors. It argues that the challenges faced can be addressed and that some of the solutions lie in the integration of ICT into service design and operations processes. The research adopted an interpretive approach through qualitative methods and, was carried out as a single case study using ArcelorMittal South Africa for which a purposive sampling technique was considered appropriate. Qualitative data were collected through semi-structured interviews, and tape recorded and analysed through descriptive procedures. The findings suggest that ICT diffuses rapidly, creating opportunities and challenges for manufacturing companies. In addition it was found out that the adoption and adequate use of ICT depends on the implementation phase. This is when most challenges and impacts are experienced: for example, technological capability, technical skills, resources and ICT infrastructure capabilities. In addition, the findings suggest that a more educated workforce possesses the capability to acquire the necessary skills, in the form of self-education to overcome any challenges encountered. Evidence also shows that companies are facing challenges in relation to the selection and integration of the right technologies due to lack of ICT expertise. Therefore, this research proposes an ICT-based service design model to increase productivity and global competitiveness in the manufacturing sectors in South Africa.
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