Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model
- Wakelin-Theron, N., Ukpere, Wilfred I., Spowart, J.
- Authors: Wakelin-Theron, N. , Ukpere, Wilfred I. , Spowart, J.
- Date: 2019
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/296431 , uj:32296 , Citation: Wakelin-Theron, N., Ukpere, Wilfred, I. & Spowart, J. 2019. Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model.
- Description: Abstract: The aim of this study was to determine tourism graduates’ employability, knowledge, skills, and competencies in a VUCA world by constructing a tourism employability model. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment in a VUCA world. It has become imperative to ensure an adequate level of preparedness among tourism graduates in a world dominated by technology, by understanding what the important knowledge, skills, and competencies are to enhance graduates’ chances of securing and sustaining employment in the tourism industry in South Africa...
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- Authors: Wakelin-Theron, N. , Ukpere, Wilfred I. , Spowart, J.
- Date: 2019
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/296431 , uj:32296 , Citation: Wakelin-Theron, N., Ukpere, Wilfred, I. & Spowart, J. 2019. Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model.
- Description: Abstract: The aim of this study was to determine tourism graduates’ employability, knowledge, skills, and competencies in a VUCA world by constructing a tourism employability model. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment in a VUCA world. It has become imperative to ensure an adequate level of preparedness among tourism graduates in a world dominated by technology, by understanding what the important knowledge, skills, and competencies are to enhance graduates’ chances of securing and sustaining employment in the tourism industry in South Africa...
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Employee training contributes to service quality and therefore sustainability
- Sao Joao, E. A., Spowart, J., Taylor, A.
- Authors: Sao Joao, E. A. , Spowart, J. , Taylor, A.
- Date: 2019
- Subjects: Employee training and development , Human resources , Club management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/294075 , uj:31989 , Citation: Sao Joao, E.A., Spowart, J. & Taylor, A. 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2):1-15. , ISSN: 2223-814X
- Description: Abstract: The truism is that training contributes to employee growth and satisfaction but how does it impact on service quality? The objective of this study was to examine the relationship between human resources, employee productivity and sustainability within the golf club sector of the hospitality industry. The study aims to dispel the idea that training is not essential for both employee and organisation. The study used a mixed method approach with both quantitative and qualitative data to establish resource efficiency within golf clubs to ensure sustainability. Firstly, the questionnaire to the club managers provided data about the general human resource and employee information. Secondly, the interviews established the resources necessary to satisfy the needs of the members, which assist the clubs to remain sustainable. Training remains a necessary part of employee retention and staff development but also contributes to improved service quality. The retention of members and employees satisfies the aspects of economic and social sustainability, as there is an improvement in the business finances, as well as a positive impact on the community. The study reconfirms the necessity to upskill employees. Training is viewed as an incentive to the employee but contributes to the sustainability of the clubs because productivity and service quality is improved.
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- Authors: Sao Joao, E. A. , Spowart, J. , Taylor, A.
- Date: 2019
- Subjects: Employee training and development , Human resources , Club management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/294075 , uj:31989 , Citation: Sao Joao, E.A., Spowart, J. & Taylor, A. 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2):1-15. , ISSN: 2223-814X
- Description: Abstract: The truism is that training contributes to employee growth and satisfaction but how does it impact on service quality? The objective of this study was to examine the relationship between human resources, employee productivity and sustainability within the golf club sector of the hospitality industry. The study aims to dispel the idea that training is not essential for both employee and organisation. The study used a mixed method approach with both quantitative and qualitative data to establish resource efficiency within golf clubs to ensure sustainability. Firstly, the questionnaire to the club managers provided data about the general human resource and employee information. Secondly, the interviews established the resources necessary to satisfy the needs of the members, which assist the clubs to remain sustainable. Training remains a necessary part of employee retention and staff development but also contributes to improved service quality. The retention of members and employees satisfies the aspects of economic and social sustainability, as there is an improvement in the business finances, as well as a positive impact on the community. The study reconfirms the necessity to upskill employees. Training is viewed as an incentive to the employee but contributes to the sustainability of the clubs because productivity and service quality is improved.
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A three-way partnership model of tourism graduate employability
- Wakelin-Theron, N., Ukpere, W.I., Spowart, J.
- Authors: Wakelin-Theron, N. , Ukpere, W.I. , Spowart, J.
- Date: 2018
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Conference proceeding
- Identifier: http://ujcontent.uj.ac.za8080/10210/382472 , http://hdl.handle.net/10210/290714 , uj:31564 , Citation: Wakelin-Theron, N., Ukpere, W.I. & Spowart, J. 2018. A three-way partnership model of tourism graduate employability.
- Description: Abstract: The aim of this paper presentation is to show the employability of tourism graduates, using a three-way perspective. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment. Graduates are not always employable, because they lack certain knowledge, skills, employability attributes, and practical work experience. Therefore, it has become imperative to ensure an adequate level of preparedness of tourism graduates, including their employability attributes, to enhance their chances of securing and sustaining employment in the tourism industry. The researcher adopted a sequential explanatory mixed method, which entailed combining quantitative and qualitative methods. The researcher conducted a quantitative survey on a purposive sample of 561 managers, supervisors and owners within the tourism industry and tourism graduates working in the tourism industry. The researcher used means, standard deviations, exploratory factor analysis and independent t-test. The qualitative research approach was applied to investigate graduate employability more in-depth. A total of twelve interviews were conducted with three academics within higher education institutions (HEIs) that offer a tourism qualification, three graduates working within the industry and three experts within the tourism industry. The researcher found a significant relationship between the professional skills, personality traits, knowledge skills and operation skill within the tourism industry. The researcher constructed a model to enhance graduate employability through a three-way perspective within the tourism industry. The model links all three partners the tourism graduate, tourism industry and Higher education institutions) that play a key role in the industry regarding the transfer of knowledge, skills and other employability attributes. The originality of this paper is that it constructed a model for the tourism industry to enhance graduate employability that links three partners, and creates further constructive debate.
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- Authors: Wakelin-Theron, N. , Ukpere, W.I. , Spowart, J.
- Date: 2018
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Conference proceeding
- Identifier: http://ujcontent.uj.ac.za8080/10210/382472 , http://hdl.handle.net/10210/290714 , uj:31564 , Citation: Wakelin-Theron, N., Ukpere, W.I. & Spowart, J. 2018. A three-way partnership model of tourism graduate employability.
- Description: Abstract: The aim of this paper presentation is to show the employability of tourism graduates, using a three-way perspective. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment. Graduates are not always employable, because they lack certain knowledge, skills, employability attributes, and practical work experience. Therefore, it has become imperative to ensure an adequate level of preparedness of tourism graduates, including their employability attributes, to enhance their chances of securing and sustaining employment in the tourism industry. The researcher adopted a sequential explanatory mixed method, which entailed combining quantitative and qualitative methods. The researcher conducted a quantitative survey on a purposive sample of 561 managers, supervisors and owners within the tourism industry and tourism graduates working in the tourism industry. The researcher used means, standard deviations, exploratory factor analysis and independent t-test. The qualitative research approach was applied to investigate graduate employability more in-depth. A total of twelve interviews were conducted with three academics within higher education institutions (HEIs) that offer a tourism qualification, three graduates working within the industry and three experts within the tourism industry. The researcher found a significant relationship between the professional skills, personality traits, knowledge skills and operation skill within the tourism industry. The researcher constructed a model to enhance graduate employability through a three-way perspective within the tourism industry. The model links all three partners the tourism graduate, tourism industry and Higher education institutions) that play a key role in the industry regarding the transfer of knowledge, skills and other employability attributes. The originality of this paper is that it constructed a model for the tourism industry to enhance graduate employability that links three partners, and creates further constructive debate.
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Facilities ensure sustainability in golf clubs in Gauteng
- Sao Joao, E.A., Spowart, J., Taylor, A.
- Authors: Sao Joao, E.A. , Spowart, J. , Taylor, A.
- Date: 2016
- Subjects: Hospitality , Facilities , Sustainability
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/214464 , uj:21284 , Citation: Sao Joao, E.A., Spowart, J & Taylor, A. 2016. Facilities ensure sustainability in golf clubs in Gauteng.
- Description: Abstract: The visual aspects of the golf club facilities should create a desire in guests to return. The facilities of any hospitality establishment are referred to as the unrecognised champion that silently welcomes the guest to an area of comfort and safety. But these facilities are equally important to the employees who need to work within the walls, utilising equipment and systems in order to complete their daily tasks. Guests and employees do not look at the hospitality environment in the same way but the importance of maintenance and renovation of these facilities should not be underestimated. The aim of the research was to determine the relationship between golf facilities and sustainability. An explorative, mixed methods research design was used. The results indicated how the facilities contribute to the sustainability of the establishment. The facilities are the first feature of the golf /country club that the member sees. This requires constant upkeep and frequent renovations to attract contemporary members. The study contributes to the literature in the South African hospitality sector and established that there was a positive link between the golf facilities and sustainability.
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- Authors: Sao Joao, E.A. , Spowart, J. , Taylor, A.
- Date: 2016
- Subjects: Hospitality , Facilities , Sustainability
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/214464 , uj:21284 , Citation: Sao Joao, E.A., Spowart, J & Taylor, A. 2016. Facilities ensure sustainability in golf clubs in Gauteng.
- Description: Abstract: The visual aspects of the golf club facilities should create a desire in guests to return. The facilities of any hospitality establishment are referred to as the unrecognised champion that silently welcomes the guest to an area of comfort and safety. But these facilities are equally important to the employees who need to work within the walls, utilising equipment and systems in order to complete their daily tasks. Guests and employees do not look at the hospitality environment in the same way but the importance of maintenance and renovation of these facilities should not be underestimated. The aim of the research was to determine the relationship between golf facilities and sustainability. An explorative, mixed methods research design was used. The results indicated how the facilities contribute to the sustainability of the establishment. The facilities are the first feature of the golf /country club that the member sees. This requires constant upkeep and frequent renovations to attract contemporary members. The study contributes to the literature in the South African hospitality sector and established that there was a positive link between the golf facilities and sustainability.
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