Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model
- Wakelin-Theron, N., Ukpere, Wilfred I., Spowart, J.
- Authors: Wakelin-Theron, N. , Ukpere, Wilfred I. , Spowart, J.
- Date: 2019
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/296431 , uj:32296 , Citation: Wakelin-Theron, N., Ukpere, Wilfred, I. & Spowart, J. 2019. Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model.
- Description: Abstract: The aim of this study was to determine tourism graduates’ employability, knowledge, skills, and competencies in a VUCA world by constructing a tourism employability model. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment in a VUCA world. It has become imperative to ensure an adequate level of preparedness among tourism graduates in a world dominated by technology, by understanding what the important knowledge, skills, and competencies are to enhance graduates’ chances of securing and sustaining employment in the tourism industry in South Africa...
- Full Text:
- Authors: Wakelin-Theron, N. , Ukpere, Wilfred I. , Spowart, J.
- Date: 2019
- Subjects: Employability , Tourism industry , Higher education
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/296431 , uj:32296 , Citation: Wakelin-Theron, N., Ukpere, Wilfred, I. & Spowart, J. 2019. Determining tourism graduate employability, knowledge, skills, and competencies in a VUCA world : constructing a tourism employability model.
- Description: Abstract: The aim of this study was to determine tourism graduates’ employability, knowledge, skills, and competencies in a VUCA world by constructing a tourism employability model. The concept of employability differs depending on the context, as well as the views of the people making employment decisions and those seeking employment in a VUCA world. It has become imperative to ensure an adequate level of preparedness among tourism graduates in a world dominated by technology, by understanding what the important knowledge, skills, and competencies are to enhance graduates’ chances of securing and sustaining employment in the tourism industry in South Africa...
- Full Text:
Employee training contributes to service quality and therefore sustainability
- Sao Joao, E. A., Spowart, J., Taylor, A.
- Authors: Sao Joao, E. A. , Spowart, J. , Taylor, A.
- Date: 2019
- Subjects: Employee training and development , Human resources , Club management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/294075 , uj:31989 , Citation: Sao Joao, E.A., Spowart, J. & Taylor, A. 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2):1-15. , ISSN: 2223-814X
- Description: Abstract: The truism is that training contributes to employee growth and satisfaction but how does it impact on service quality? The objective of this study was to examine the relationship between human resources, employee productivity and sustainability within the golf club sector of the hospitality industry. The study aims to dispel the idea that training is not essential for both employee and organisation. The study used a mixed method approach with both quantitative and qualitative data to establish resource efficiency within golf clubs to ensure sustainability. Firstly, the questionnaire to the club managers provided data about the general human resource and employee information. Secondly, the interviews established the resources necessary to satisfy the needs of the members, which assist the clubs to remain sustainable. Training remains a necessary part of employee retention and staff development but also contributes to improved service quality. The retention of members and employees satisfies the aspects of economic and social sustainability, as there is an improvement in the business finances, as well as a positive impact on the community. The study reconfirms the necessity to upskill employees. Training is viewed as an incentive to the employee but contributes to the sustainability of the clubs because productivity and service quality is improved.
- Full Text:
- Authors: Sao Joao, E. A. , Spowart, J. , Taylor, A.
- Date: 2019
- Subjects: Employee training and development , Human resources , Club management
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/294075 , uj:31989 , Citation: Sao Joao, E.A., Spowart, J. & Taylor, A. 2019. Employee training contributes to service quality and therefore sustainability. African Journal of Hospitality, Tourism and Leisure, 8(2):1-15. , ISSN: 2223-814X
- Description: Abstract: The truism is that training contributes to employee growth and satisfaction but how does it impact on service quality? The objective of this study was to examine the relationship between human resources, employee productivity and sustainability within the golf club sector of the hospitality industry. The study aims to dispel the idea that training is not essential for both employee and organisation. The study used a mixed method approach with both quantitative and qualitative data to establish resource efficiency within golf clubs to ensure sustainability. Firstly, the questionnaire to the club managers provided data about the general human resource and employee information. Secondly, the interviews established the resources necessary to satisfy the needs of the members, which assist the clubs to remain sustainable. Training remains a necessary part of employee retention and staff development but also contributes to improved service quality. The retention of members and employees satisfies the aspects of economic and social sustainability, as there is an improvement in the business finances, as well as a positive impact on the community. The study reconfirms the necessity to upskill employees. Training is viewed as an incentive to the employee but contributes to the sustainability of the clubs because productivity and service quality is improved.
- Full Text:
Facilities ensure sustainability in golf clubs in Gauteng
- Sao Joao, E.A., Spowart, J., Taylor, A.
- Authors: Sao Joao, E.A. , Spowart, J. , Taylor, A.
- Date: 2016
- Subjects: Hospitality , Facilities , Sustainability
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/214464 , uj:21284 , Citation: Sao Joao, E.A., Spowart, J & Taylor, A. 2016. Facilities ensure sustainability in golf clubs in Gauteng.
- Description: Abstract: The visual aspects of the golf club facilities should create a desire in guests to return. The facilities of any hospitality establishment are referred to as the unrecognised champion that silently welcomes the guest to an area of comfort and safety. But these facilities are equally important to the employees who need to work within the walls, utilising equipment and systems in order to complete their daily tasks. Guests and employees do not look at the hospitality environment in the same way but the importance of maintenance and renovation of these facilities should not be underestimated. The aim of the research was to determine the relationship between golf facilities and sustainability. An explorative, mixed methods research design was used. The results indicated how the facilities contribute to the sustainability of the establishment. The facilities are the first feature of the golf /country club that the member sees. This requires constant upkeep and frequent renovations to attract contemporary members. The study contributes to the literature in the South African hospitality sector and established that there was a positive link between the golf facilities and sustainability.
- Full Text:
- Authors: Sao Joao, E.A. , Spowart, J. , Taylor, A.
- Date: 2016
- Subjects: Hospitality , Facilities , Sustainability
- Language: English
- Type: Article
- Identifier: http://hdl.handle.net/10210/214464 , uj:21284 , Citation: Sao Joao, E.A., Spowart, J & Taylor, A. 2016. Facilities ensure sustainability in golf clubs in Gauteng.
- Description: Abstract: The visual aspects of the golf club facilities should create a desire in guests to return. The facilities of any hospitality establishment are referred to as the unrecognised champion that silently welcomes the guest to an area of comfort and safety. But these facilities are equally important to the employees who need to work within the walls, utilising equipment and systems in order to complete their daily tasks. Guests and employees do not look at the hospitality environment in the same way but the importance of maintenance and renovation of these facilities should not be underestimated. The aim of the research was to determine the relationship between golf facilities and sustainability. An explorative, mixed methods research design was used. The results indicated how the facilities contribute to the sustainability of the establishment. The facilities are the first feature of the golf /country club that the member sees. This requires constant upkeep and frequent renovations to attract contemporary members. The study contributes to the literature in the South African hospitality sector and established that there was a positive link between the golf facilities and sustainability.
- Full Text:
- «
- ‹
- 1
- ›
- »