Title: An empirical evaluation of competency requirements for first-line managers to deal with resistance to change.
Creator: Lombard, C.N., Zaaiman, J.J.
Subject: Change management theory, Change interventions, First line managers
Date: 2004
Type: Article
Identifier: uj:6527
Identifier: http://hdl.handle.net/10210/2726
Description: Continuous changes in markets needs require effective and corresponding change management at all levels in organisations. First-line managers are directly responsible for meeting the demands of clients and resistance to change at this level could result in sub-standard outputs. The effectiveness of change interventions will be largely determined by the competence of first-line managers to facilitate the desired change taking into account resistance to change. The purpose of this article is to evaluate the competencies required by first-line managers to deal with resistance to change as identified by Lombard & Crafford (2003). The findings of this article are based on an empirical study.
Publisher: SA Journal of Human Resource Management
Rights: Complies with the rights as specified by the publisher: http://sajhrm.co.za/ & Copyright University of Johannesburg
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An empirical evaluation of competency requirements for first-line managers to deal with resistance to change.