- Title
- Competency requirements for first-line managers to deal with resistance to change.
- Creator
- Lombard, C.N., Crafford, A.
- Subject
- Change management, First-line managers, Change interventions
- Date
- 2003
- Type
- Article
- Identifier
- uj:6475
- Identifier
- http://hdl.handle.net/10210/1487
- Description
- Continuous changes in the needs of markets require effective change management at all levels in organisations. First-line managers are directly responsible for meeting the demands of clients and resistance to change at this level could result in sub-standard outputs. The effectiveness of change interventions will be largely determined by the competence of first-line managers to facilitate the desired change taking into account resistance to change. The purpose of this article is to identify competencies required by first-line managers to deal with resistance to change. The findings are based on a literature study and functional analysis.
- Publisher
- SA Journal of Human Resource Management
- Rights
- Complies with the rights as specified by the publisher: http://www.sajhrm.co.za/ & http://creativecommons.org/licenses/by-nc-nd/2.5/za/
- Full Text
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