- Title
- Black Friday rituals, customer perceived value and loyalty among young adult customers in South Africa: A Stimulus-Organism-Response perspective
- Creator
- Svotwa, Tendai Douglas, Roberts-Lombard, Mornay, Jaiyeoba, Olumide
- Subject
- Black Friday, Young adults, Customer-perceived value
- Date
- 2020
- Type
- Article
- Identifier
- http://hdl.handle.net/10210/430754
- Identifier
- uj:37141
- Identifier
- DOI: https://doi.org/10.1080/23311975.2020.1793523
- Identifier
- Citation: Tendai Douglas Svotwa , Mornay Roberts-Lombard & Olumide Jaiyeoba | (2020) Black Friday rituals, customer perceived value and loyalty among young adult customers in South Africa: A Stimulus-Organism-Response perspective, Cogent Business & Management, 7:1, 1793523
- Description
- Abstract: The study explores the nexus of relationship between Black Friday rituals, customer value and customer loyalty among young adult customers in South Africa. A descriptive research design was followed and data were collected from 400 young adult customers aged 18–35 in the Gauteng province of South Africa through selfadministered questionnaires. Furthermore, the measurement and structural models were assessed using Amos 23.0. Relational capital and social influence significantly and positively influence customer-perceived value, while customer-perceived value significantly and positively influences the customer loyalty of young adult customers towards Black Friday rituals. The testing of the proposed model validates the relationships that are hypothesised between the independent variables (cognitive capital, relational capital, social identification, social influence, social convenience), customer-perceived value and customer loyalty of young adult customers. The findings assist retailers in understanding how relational capital and social influence...
- Language
- English
- Rights
- ©2020, authors
- Full Text
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