- Title
- Perception of the use of pre-paid electricity meters in Chidzidzi, Mutoko, Zimbabwe
- Creator
- Makonese, T., Mufukare, S., Von Solms, S.
- Subject
- Public perception, Electricity, Pre-paid meters
- Date
- 2018
- Type
- Conference proceedings
- Identifier
- http://hdl.handle.net/10210/267568
- Identifier
- uj:28388
- Identifier
- Citation: Makonese, T., Mufukare, S. & Von Solms, S. 2018. Perception of the use of pre-paid electricity meters in Chidzidzi, Mutoko, Zimbabwe.
- Description
- Abstract: Since the era of the economic adjustment program, the Zimbabwe Electricity Supply Authority (ZESA) Holdings has been faced with an increasing problem of non-payment of electricity service charges, especially in the medium- to low-income households. In the early 2000s, the power utility company resorted to disconnections and the removal of post-paid electricity meters for non-paying households. Many customers accused ZESA Holdings of overcharging them on their monthly bills through the post-payment plan. As a way of recovering costs from non-paying households, ZESA Holdings resorted to the deployment of prepaid electricity meters, which automatically disconnect when households pre-coded electricity tokens are used up. The objective of this study is to understand consumers’ perception of the use of prepaid electricity meters versus the post-paid system, in Chidzidzi, Mutoko, Zimbabwe. Lessons learnt from this study are useful for informing policy in the country and other developing countries.
- Language
- English
- Rights
- ©2018, authors
- Full Text
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