- Title
- Assessing service quality in business-to-business relationships within the international telecommunications carrier market.
- Creator
- Mostert, Konrad Egbert
- Subject
- Service industries - Quality control, Service industries - Customer services, Consumer satisfaction, Telecommunication - Customer services
- Date
- 2012-08-20
- Type
- Thesis
- Identifier
- uj:2764
- Identifier
- http://hdl.handle.net/10210/6205
- Description
- M.Comm., The objectives of this study are : To determine customers' perception of service quality of international telecommunications carrier services delivered by Telkom in the business-tobusiness relationships with carriers in Europe; To establish whether differences in service quality exist among the selected business customers; To identify and examine customers' needs and expectations regarding the service delivery by Telkom; To assess how well Telkom is currently performing relative to specific customer needs and expectations; To determine some of Telkom's strengths and weaknesses
- Contributor
- Prof. L. Koekemoer
- Full Text
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