Abstract
M.Cur. (Nursing Science)
The primary objective of this study was to determine the emotional intelligence (EI) of, and
make recommendations to facilitate an improvement in the EI of professional nurses
commencing work in critical care units in private hospitals in Gauteng, South Africa.
The quality of nursing care directly affects patient outcomes such as morbidity, mortality,
adverse events as well as the total cost of care. This places the nurse central in good,
comprehensive health care, especially in the critical care environment. Professional nurses
starting in critical care consistently experience feelings of anxiety regarding their performance,
related to the intensity of patient care, insufficient knowledge, extreme workload, role
uncertainty, the feeling of being unsafe, making mistakes, having to work with new technology,
as well as social acceptance in critical care with its unique working culture. Emotional labour is
a big part of critical care, which leads us to explore emotional intelligence. Emotional
intelligence (EI) is the ability to monitor one’s own and others’ feelings, to discriminate among
them, and to use this information to guide one’s thinking and actions. It also refers to the
ability to identify, express, understand and regulate emotions. Though emotional skills are
learnt during childhood, it can also be developed and changed later in life with age, experience
and good role models or mentors. Nurses with a higher EI have more positive attitudes,
greater adaptability, improved relationships, and increased orientation towards positive values.
The question that arose was: what is the emotional intelligence of professional nurses starting in critical care for the first time?...