Abstract
Continuous change in leadership creates
instability within the business, and more importantly
uncertainty amongst employees, hence the reluctance by
employees to readily accept change. There are a myriad of
reasons for resistance to change. Change programs such as TQM
are required within business to ensure that organisations seek
continuous improvement in their operational capabilities.
Total quality management refers to three main components,
namely customer satisfaction; continuous improvement and
employee involvement. This study focuses on the employee
resistance to change initiatives as a critical component. The
lack of employee involvement potentially results in resistance
to change initiatives. In many instances employees will not
easily adapt to change. It is therefore important to understand
that inadequate or no employee involvement will be a waste of
valuable resources for any organisation attempting to
implement Total Quality Management initiatives.