Abstract
Collaboration is deemed important in today’s connected and complex business
environment. People’s ability to collaborate with each other in organisations is becoming a
business imperative. This study focuses on a valid measurement of collaboration within
organisations.
Research purpose: Thomson, Perry and Miller (2007) developed a collaboration measurement
instrument in the United States. The aim of this study was to validate this instrument for a
South African context.
Motivation for the study: South African organisations face unique challenges that require
optimal use of resources to improve business results. Effective collaboration is considered a
powerful strategy to achieve this. Measuring the extent of collaboration can help to identify
required changes in business practices. As far as could be established, there is no evidence of
collaboration instruments developed and validated in South Africa.
Research design, approach and method: Additional items were designed for further
development of the Thomson, Perry and Miller (2007) Collaboration Instrument sub-scales,
as suggested by the authors. The revised questionnaire consisting of 31 (17 existing, 14 new)
items was distributed electronically to 4200 employees in two organisations, with 343 valid
responses received. Reliability and construct validity were tested, as was convergent validity
of the norms factor with the Trust in Teams Scale.
Main findings: The results of the study support a four-factor, 29-item model of collaboration
when applied to a South African sample. Cronbach’s alpha ranged between 0.85 and 0.95.
Confirmatory Factor Analysis fits were at an acceptable level. Convergent validity showed a
moderate fit with the data.
Practical/managerial implications: South African managers and human resources practitioners
can utilise results to foster a collaborative environment.
Contribution/value-add: This study builds on the theoretical concept of collaboration as
defined by Thomson, Perry and Miller (2007).