Abstract
One of the most important prerequisites for economic competitiveness in the global economy, is the delivery of a unique product or service. In order to achieve this level of competitiveness, transformational rather than transactional leadership should be a core element in organisation’s ascent to ‘world-class’ status. Inline with other researching results, the most important finding of this study, which was conducted in a petrochemical industry, is that transformational leadership is not up to standard.