Abstract
Many companies that have implemented an Enterprise Resource Planning (ERP) system do not reap the intended benefits of the potential inherent in these systems despite their exorbitant implementation cost. The reasons for this are numerous. This study is aimed at understanding the social impact a Systems Applications Products (SAP) R/3
implementation had on the end users of a South African Company in the Chemical Industry. A qualitative process evaluation study was undertaken to obtain a clearer understanding of the underlying organisational cultural factors that emerged from such an implementation. The objective was to provide a framework for companies considering such an implementation to ensure better system productivity and to assist companies already using an ERP solution
with continuous improvement.