Abstract
The purpose of this paper is to present findings from an investigation conducted in
South Africa subsidised low-income housing, on how beneficiary’s participation
could influence residents’ satisfaction with their houses. The study was conducted
amongst South Africa housing practitioners’ and the low-income housing occupants’.
Data used in the study was obtained from a Delphi and field questionnaire study.
Using Structural Equation Modelling software EQS, the influence of beneficiaries’
participation was investigated. The finding was that beneficiary participation
influence on the residents’ satisfaction was statistically significant and hence exacted
a direct influence in the prediction of the residents’ satisfaction with their houses. The
research was conducted in South Africa three metropolitan and one district
municipalities. Therefore due to the idiosyncratic dataset used in the study, it remains
to be seen if the evaluated relationships between beneficiary participation and
residents’ satisfaction can replicate to other cross-cultural datasets. If this is the case,
the paper makes a significant contribution towards understanding residential
satisfaction on subsidised low-income housing projects. This study provided
significant insight into how beneficiary participation influence residents’ satisfaction
and how residents’ satisfaction with their houses could be improved.