Abstract
s: This paper argues that the digitalisation of university registration processes has given rise to concealed elitism. The phenomenon became apparent during the COVID-19 pandemic, as elite students accessed advanced medical care and education degrees while individuals from indigent families and rural communities bore the brunt of the pandemic. Drawing from the perspectives of critical emancipatory research (CER), the observational study described in this paper sought to explain students' experiences during the transition to digitalised registration processes and to identify practical solutions for the deficiencies in the new system, ensuring inclusivity for all students in the future. This observational study did not have a specific sample size but observed the groups of incoming first-year students gathered outside many university gates during the registration period in the province of KwaZulu-Natal, South Africa. The study consequently concluded that many universities in KwaZulu-Natal are not prepared for digitalisation of student applications for several reasons: (i) the use of technology conceals elitism, a lingering aspect of the apartheid era that disenfranchises students from indigent and rural communities; (ii) universities lack reliable infrastructure, as they were not initially designed for contemporary communication and teaching methods; and (iii) the rise of technological innovation destabilises the intentions of our South African democracy and the massification agenda. This paper proposes a dual method of communication (virtual and walk-in inquiries) that would accommodate democracy and recognise people's right to education. This approach would ensure that students from different socioeconomic backgrounds are accommodated in higher education institutions. The paper recommends technological innovations that do not remind black and poor students that they were once marginalised from accessing tertiary education due to systems that were not favourable to them.