Abstract
Abstract The objective of this article is to examine and address the service delivery issues in South Africa and proposes the use of technology-based interventions to improve the situation. To address localised demands and globalised interventions to digitalising government processes and operation, e-government services should be advanced in South Africa as a component of information and communication technology (ICT). How these concepts of ICT, e-government and fourth industrial revolution (4IR) can be used to improve service delivery are investigated in the article. A qualitative research methodology was taken into consideration. It provides a desktop study of the data that was gathered through a review of literature and further makes use of conceptual analysis of the available data to draw findings. The study explores that South Africa is having difficulties providing efficient services to end users. At the municipal level, the situation is even worse due to a lack of funding, technical assistance, suitable infrastructure, capacity, and talent management, to name a few. Protests demanding the effective delivery of services are the result of these issues. The study provides suggestions for improving the situation. The study contributes by suggesting varied resources required by municipalities to implement effective services to community members in South Africa.