Abstract
The emergence of new technology calls for fundamental rethinking and
transformational shifts in the way we look at government functions and its service
provisioning to the public. Governments are increasingly being solicited to take on
the roles of a facilitator and enabler – to collaborate with the public, private and
community sectors in creating new digital channels and solutions to be closer to
citizens and businesses. This paper deliberates on the role of the Mauritian
Government for creating a society of the future for citizens. To build a one stop shop
model for public services, Government is required to view itself through different
lenses: citizen-centricity, internal-external balance and sustainable outcomes.
Servicing citizens digitally has been a successful model across developed countries.
This model has to be embraced and adapted locally under Public and Private
Partnerships.