Abstract
Organisations face productivity and efficiency challenges brought on by global
pressure. To cope with the challenges, they seek to develop and enhance their human capital
as a source of sustainable competitive advantage. Evidence suggests that less than 10% of what
is learned on training courses is applied effectively to enhance performance and business
results.
Research purpose: This abstract research critically examined existing training evaluation
models to propose a new model.
Motivation for the study: Smart investment in scarce and critical skills development by means
of training is expected to enhance human capital; however, the challenge lies with the
uncertainty in whether the return on these investments are measured and whether training
risks are managed.
Research design, approach and method: Theoretical, abstract research was conducted to
understand existing measurement and evaluation models of training with regard to costs,
benefits and risks.
Main findings: This conceptual paper resulted in a new business model to measure training
return on investment and risks. The proposed model adapted and built on the Kirkpatrick-–
Phillips training evaluation model, adding a sixth, risk evaluation step and specifying
measurement factors for each step...