Abstract
Access to dignified healthcare services is regarded as a human right; however,
individuals identified as LGBTQI+ persons still appear to be humiliated and uncared for when
accessing primary healthcare facilities.
Objectives: This study explored and described the experiences of the LGBTQI+ persons when
accessing primary healthcare facilities.
Method: A qualitative interpretative phenomenological analysis was employed. Unstructured
individual interviews were conducted with 16 self-identified LGBTQI+ persons from five
districts and analysed using inductive thematic analysis.
Results: Three themes were identified: (1) social injustice, (2) professional nurses’ unpreparedness
for inclusive care and (3) experiences of affirmative care. Each theme encompassed relevant
sub-themes.
Conclusion: The results revealed a lack of humanity and uncaring healthcare services
that LGBTQI+ individuals received when accessing primary healthcare facilities in Gauteng,
South Africa.
Contribution: These findings advocate for inclusive, respectful, dignified and sensitive
healthcare services.