Abstract
The study set out to determine whether technological innovation and emerging global labour
trends could be used to improve the efficiency and overall performance of Botswana’s labour dispute
resolution system. It began by examining labour dispute mechanisms within the broader context of digital
transformation, particularly the rise of the platform economy, and traced the historical development of
Botswana’s own dispute-resolution framework. A detailed review of relevant literature provided critical
insight into technological change, platform-based work, and the limitations of traditional systems in
developing contexts. Using a qualitative, exploratory design informed by interpretivist phenomenology, the
study drew on virtual semi-structured interviews with fifteen purposively selected participants from
Botswana and the SADC region. The results and subsequent recommendations highlight a pressing need for
technological uptake and alignment with global trends to strengthen the system’s effectiveness..