Abstract
When a workforce lacks the competencies in emotional intelligence, there will certainly be a hostile environment within the company. Investigating the connection between emotional intelligence skills and how higher education institutions handle interpersonal conflict is the goal of this study. To perform the study, a descriptive survey method was employed. Using the Yamane formula, a sample size of 400 was selected from the population's 13,570 workforces. Data was collected using a well-structured questionnaire that was created utilising the five-point Likert scale technique. Regression analysis, or Ordinary Least Squares, was used to display and evaluate the data that was gathered using the Statistical Package for Social Sciences (SPSS) version 23. Employee collaboration was strongly and significantly correlated with social awareness, while employee avoidance was positively and significantly correlated with self-awareness, according to the data analysis results. This leads to the conclusion that interpersonal conflict management in higher learning institutions is positively and significantly impacted by emotional intelligence attributes. Given the results, it is advised that employees at these higher learning institutions improve their emotional intelligence skills, such as social awareness and self-awareness, since these skills are positively and significantly correlated with cooperation and the avoidance of interpersonal conflict.