Abstract
This paper explores the lived experiences of online learning by 2020 first year students in institutions of higher education in South Africa, students with no prior experience of online learning before COVID-19. Using a qualitative approach, a sample of 50 students was interviewed. Findings indicate that students’ online experiences were impacted upon by various factors which resulted in both positive and negative experiences. Factors that impacted learners’ online experiences include those linked both directly and indirectly to technology and learning online. Such factors include online preparedness, lecturer support, student-to-student engagement, flexible learning pathways, connectivity, learning technologies, digital literacy and self-management skills. Generally, students who received proper induction and support from their lecturers and institutions experienced online learning in a positive manner. Some institutions were not prepared for online learning and offered less support to students which affected students’ experiences of online learning. The paper thus argues that there is need for institutions to invest in online learning technologies, for Government to address issues of digital literacy and readiness and ensure that the right infrastructure is available. With the fourth industrial revolution having been fast-tracked by COVID-19, it is prudent to ensure that learners are technologically savvy.