Abstract
Organisations face many challenges in their battle
to survive in the current economic climate. A major challenge
facing an organisation is the need to change and change rapidly
to remain competitive. This imperative to change can be
categorised as a key to survival.
A major change agent in the current economic climate is the
optimisation of resources and business processes. Consequently,
optimisation has become an essential part in the strategy for
survival. An important prerequisite in achieving optimisation is
the elimination of waste and as a result adding value to business
processes, products and services companywide. Recent research
postulates that to be successful, organisations must implement
strategies to boost process optimisation objectives that achieve
customer satisfaction and competitiveness. This paper explores
and investigates the interrelationship between lean agility
implementation and process optimisation decisions. It
particularly focuses on the impact of lean application in terms of
speed, flexibility, reliability, quality and cost in an attempt to
create value to survive and attain customer satisfaction.