Abstract
This study explores the efficacy of an Employee Assistance Program (EAP) as a management intervention tool to address occupational stress in the workplace. Employees who have experienced occupational stress were interviewed to understand their perspectives and experiences with EAP. Employer-employee relations are mostly affected by work stress, which makes this study a significant one. In the field of employment relations, understanding how companies handle occupational stress and how EAPs promote employer-employee interactions is very important. A case study was employed as the research strategy for this study. A total of fifty-nine (34) participants were selected, including sixteen (16) employees who received the treatment (AE), ten (10) managers (M), and eight (8) employees who did not participate (NP). The interviews were conducted using a set of pre-planned exploratory open-ended questions as the data collection strategy. The study utilised thematic analysis to analyse the data owing to its capacity to identify recurrent themes as well as presenting a cohesive picture of the data that was gathered. The Issue 4/2024 626 findings show that employee assistance programs are indeed very useful tools to address staff members' occupational stress.