Abstract
Research on the effect of information management on organizational performance is an important issue. The primary problem of the business value of information is embedded in the following reasoning: information management creates business value indirectly but creates business costs directly, making the evaluation and measurement of information management and the benefits thereof difficult for organizations. In this study an empirical survey was conducted in ten large South African organizations to establish practices and norms in managing the business value of information management, information management investment and benefits evaluation. The most common criteria considered to be important were the ability to adapt and support business changes and the stability and quality of information management services to the user community.