Abstract
This study analyses policies geared at the inclusion of employees with disabilities in four- and five-star hotels with a focus on Johannesburg, South Africa. A qualitative research paradigm was adopted to achieve this aim, and interviews were conducted with a total of 27 managers working in the front of the office, maintenance and human resources. The key findings suggest that the four- and five-star hotels have no specified policies that are formulated for persons with disabilities. However, they have general policies that adapt to broader policy requirements set by the South African Employment Equity Act. Furthermore, the study revealed that only a few hotels complied with the benchmark target. This paper recommends that the hospitality industry formulate a more inclusive culture that invests in workshops that educate hospitality employees on persons with disabilities. The study has implications for hotel managers.