Abstract
Purpose: This study aims to analyse the patronage levels of the Bus Rapid Transit (BRT) system in Lagos State, Nigeria, before, during, and after the COVID-19 pandemic. Methodology: Primary data were collected through an online survey distributed via Google Forms, gathering socio-economic and travel information from respondents. Regression analysis was used to identify factors influencing trip frequency on the BRT system during each phase of the pandemic. Results: The findings revealed significant changes in transport costs and trip frequencies across the three periods. Before the pandemic, 55.64% of respondents spent between N501 and N1000 weekly on transport, while 56.41% spent N1501 and more weekly after the pandemic. The factors influencing trip frequency were seat availability, travel stability, driver attitude, ease of boarding and alighting, safety, travel time, and reliability. Theoretical Contribution: This research contributes to understanding the nuanced effects of COVID-19 on public transportation, particularly within the context of BRT systems in Lagos State. Practical Implications: The study suggests that strategic attention should be given to the lessons learned from COVID-19 to develop appropriate strategies for future unforeseen circumstances.