Abstract
Abstract : Multinational organisations face several challenges during the implementation of projects across country borders. These projects are referred to as global projects and involve various stakeholders with diverse demands and requirements that need to be understood, balanced and managed. Despite challenges in managing stakeholders, global IT projects need to comply with several structures of governance during implementation. The objective of this study is to develop a conceptual framework for improving global IT project performance. The conceptual framework provides insight into how several types of governance through stakeholder management processes enhance global IT project performance. The methodology used was based on a literature review to understand the subject being researched. Through the literature review, the level of governance as well as the impact from a global perspective in managing various stakeholders were evaluated. This paper presents a description of four quadrants that constitute stakeholder management processes. The findings indicate that corporate governance, IT governance and project governance should be implemented along with stakeholder management processes. An understanding of global influencing factors is also required. The proposed conceptual framework indicates the key features associated with global IT project performance in each quadrant.