Abstract
E-governance and Geospatial technology adoption in the context of service delivery of municipalities is meant to have transparent, efficient and responsive government. In this globalised world, the technology adoption and its application is emerging at a very rapid pace. However, world over municipalities are facing enormous challenges to have effective municipal service delivery with changing scale of cities and changing socio economic background state of its citizens. The prime objective to implement E-governance and Geospatial Technology is usually cost cutting and also minimizing the complexities of procedure by possible business
process reengineering. Municipalities are entrusted to provide efficient service delivery to its citizens and
subsequent technology adoption however they still have issues like digital divide, affordability etc. The
municipalities are keeping abreast of latest technologies and implementing them to enable greater facilitation of
its services and at the same time increasing the accessibility of its services to the citizens. The concomitant
advantage could be empowering people through so called “disintermediation” or eliminating middleman
between government and its citizen. Just to mention a small example, implementing online property tax
assessment and collection system could eliminate element of corruption in form of “middleman” and also
improve on service delivery or consumer convenience especially in developing countries. The paper discusses
and evaluates the dimensions of e-Governance and Geospatial adoption at select municipalities in India and
South Africa and their readiness level for further change. The scope of this Geospatial and e-Governance
Adoption is kept within the context of GIS and web enabled services, which further leverage transparency,
responsiveness and accountability. Based on this overview of Geospatial and e-Governance Adoption level
study, the paper identifies the lessons learned from the qualitative analysis of the Geospatial and e-Governance
adoption levels for strengthening the areas of planning, governance and service delivery services to the citizens.