Abstract
Municipal government faces a number of difficulties in providing improved services, which occasionally sparks protests from the local communities. The study's objective was to look at the institutional factors that affect how services are delivered by the City of Johannesburg Metropolitan Municipality (CoJ). The research approach used is a qualitative one. Document analysis was utilised to gather secondary data, while interviews with CoJ employees were used to get primary data. The article's main emphasis is on Integrated Development Plan (IDP) and Local Economic Development (LED) policy considerations. The effective service delivery theory was chosen as the study's theoretical framework.The findings show that the statutory framework for service delivery in South Africa is appropriate and offers clear recommendations for local municipalities. Furthermore, municipalities may find a solution in the theoretical framework of effective service delivery. This theory places a strong focus on the concepts of effectiveness and appropriateness in service delivery. Despite the theoretical, legal, and conceptual frameworks for service delivery, there is little indication that they are being utilised and valued in South African municipalities. In the context of CoJ, it is evident that the city's designation as 'The City of Gold', the discovery of minerals like gold and copper in Johannesburg, as well as vacant land and the city's name, have all contributed to the significant influx of migrants looking for a better life. There is no question that the CoJ has a well-run administrative structure, but a chain reaction has rendered the intended service delivery insufficient. Additionally, there are concerns about the dedication of individuals who have been given the responsibility of providing services. In light of the findings, political and policy proposals have been made that might help the CoJ and other South African municipalities provide better services to their citizens.