Abstract
Inclusive and adequate leisure is particularly needed by families with children with autism spectrum disorder (ASD). Since few studies have examined these families’ experiences in the hospitality context, the present research adopts a laddering approach stemming from means-end theory, to interview sixteen families with children with ASD. A set of 16 attributes (7 concrete and 8 abstract attributes), 14 consequences (6 functional and 8 psycho-social consequences) and 16 values (6 instrumental and 10 terminal values) attached to ideal hotel stays was identified. The findings suggest that a range of attributes and consequences should be considered in the design of infrastructure, operations and service in the hospitality context. While individual needs vary, decision making is informed by values, which are meaningful for the delivery and promotion of quality experiences. Recommendations to address practical issues and promoting more inclusive stays are provided.
•This study examines hospitality experiences of families with children with autism spectrum disorder.•The research adopts a laddering approach, to identify ideal attributes, consequences and values.•Entertainment, sensory stimuli modulation and empathetic staff are crucial attributes.•Ideal experiences avoid sensory overload and distress, and develop child’s autonomy.•This research provides recommendations for designing and promoting serene and relaxing stays.