Abstract
This article investigates the impact of digital governance on service delivery within Eastern Cape municipalities. With the increasing integration of digital technologies in governance structures worldwide, understanding its effects on service delivery is crucial. The Eastern Cape province in South Africa presents a unique context characterized by socioeconomic challenges and diverse governance dynamics. Through a document analysis, this research evaluates the implementation of digital governance initiatives and their influence on service delivery outcomes. Key areas of focus include transparency, citizen engagement, efficiency, and the use of digital platforms for service provision. Findings reveal both opportunities and challenges associated with digital governance adoption, highlighting the importance of context-specific strategies and stakeholder engagement. The article contributes to the growing literature on digital governance by offering insights into its practical implications for improving service delivery in the Eastern Cape municipalities and informing policy and practice in similar contexts globally.