Abstract
Tourism is undergoing major changes in the advent of social media
networks and other new forms of digital technology. This has
affected a number of tourism related processes including marketing, destination making, travel experiences and visitor feedback
but also various tourism subsectors, like hospitality, transportation
and tour operators. More radical than the change in technology
itself, the COVID-19 pandemic has hastened questions of digitality
and virtuality to the fore in tourism (and not just there). An already
substantial and growing body of research has investigated these
developments, both regarding tourism processes and industry
subsectors and it has grown substantially since the pandemic. Still,
largely overlooked are the effects of these changes on questions
concerning inequality. This paper provides an overview of recent
discussions on this topic, presenting an analysis of extant material
and provides ideas of where to take the research further.