Abstract
The phenomenal growth in cloud managed services (i.e. provisioning) is evident. But, despite the burgeoning cloud provisioning marketplace, cloud provisioning comes in various forms. Therefore, companies need to carefully and deliberately consider their cloud-managed service choices. This teaching case, using the context of Telecom companies’ (Telcos) billing services provisioning, not only highlights various provisioning engagement models but also surfaces an interesting trilemma, competing facets, that companies need to consider as they embark upon and expand upon their existing services portfolio.