Abstract
Key Performance Indicators (KPIs) are one of the factors that constitute
construction project success criteria which is the reason while performance
measurement on construction projects are usually carried out by establishing KPIs
which offer objective criteria to measure project success. An assumption is made that
if a project is completed on time, within the agreed budget and set quality, also
referred to as the ‘golden/ iron triangle’, then the project is deemed successful.
Evidence suggests that this is far from the truth. Hence, the construction industry
needs to pay attention to critical success factors, besides the golden/iron triangle.
Hence, this paper explores the most significant construction projects’ KPIs in the
Gauteng province of South Africa. A questionnaire survey was used to collect the
data for this study as a primary source in order to establish the most significant key
performance indicators for construction projects in Gauteng, South Africa.
Professionals such as architects, quantity surveyors, electrical engineers, mechanical
engineers, structural engineers, civil engineers, construction managers, project
managers and construction project manager, were randomly selected as the target
population for the survey. The secondary data was collected from a thorough review
of related literature; it is through this thorough literature review that the key
performance indicators for construction projects in Gauteng, South Africa, were
identified which were further tested via the questionnaire survey. Findings from the
questionnaire survey revealed that the most significant construction projects KPIs are:
construction time, profitability, project management, material ordering, handling and
management, risk management, quality assurance, client satisfaction (product), safety,
time predictability (project, design, construction), productivity, client satisfaction
(service). The study contributes to the body of knowledge on the subject of
construction projects’ key performance indicators in the Gauteng Province of South
Africa.