Abstract
This study is primarily aimed at comprehending the key stakeholders, involved in applying the Integrated Development Planning (IDP) process for improved community participation in the Tzaneen municipal area. It is argued in this study, that the IDP is centred on the priorities and desires of the communities. Communities have the opportunity to engage in identifying their most desired needs. The IDP process requires all stakeholders who live and do business within a municipal jurisdiction to partake in the design and execution of the municipal development plan, also known as the IDP. This study is grounded in the ladder of citizen participation theory, pioneered by Arnstein Sherry in 1969. Arnstein (1969)'s ladder of citizen participation theory talks about community involvement in the planning process in the United States. This empirical study was conducted in the Tzaneen municipal area, South Africa, and four hundred and ten (410) participants were sampled in the area through probability and non-probability sampling techniques. The study adopted a mixed-method research approach. The data was collected and analysed until saturation was reached. Data were collected using surveys, semi-structured interviews, and a review of existing literature. This study revealed that more than half (56 %) of participants indicated that they were not consulted and encouraged to participate in the IDP process as relevant stakeholders. Consultation of stakeholders is often inadequate. Most of the participants are dissatisfied with their representatives' manner and level of involvement, and they do not feel well represented. This study concludes by recommending that municipalities adhere to the Municipal Systems Act (2000) and the Republic of South Africa (1996) Constitution, both of which require municipalities to actively involve stakeholders in the planning process to provide services sustainably and satisfactory. The Batho Pele principles should be followed to guarantee a harmonious relationship between the municipality and its stakeholders. Stakeholders will have reasonable expectations regarding service delivery due to effective consultation.