Abstract
Successful organisations depend on leadership,
process optimisation, and utilisation of resources. Optimisation
is achievable through well-defined systems and supporting
processes that guide organisations towards excellence.
Organisations need to understand operational and individual
business processes as well as the strategic impact on the supply
network. Effective optimisation impacts strategically on quality
cost, revenue, investment, and capabilities. Business Process
Capability measurements forces organisational leaders,
managers and employees to critically analyse existing business
processes, and determine gaps identifying existing performances
and sub-optimal states. Many organizations in South Africa
misunderstand business process capability and measure success
on revenue and profits generated hiding inefficiencies that could
be concealed by the profits. One of the contributing factors
might be that some companies in South Africa lack international
competitiveness, do not optimize their business processes nor
align business processes and available resources to adhere to
organizational goals and calls for radical redesign of business
processes resulting from end-to-end fulfilling internal and
external customer needs. The paper will show why organisations
should base their competitiveness on a value chain and end - to -
end business processes optimisation rather than only profit.