Abstract
Load-shedding (the controlled interruption of electricity supply) has become a prevalent challenge in South Africa, and it has had a significant impact on the operations of fast-moving consumer goods (FMCG) supply chains. The goal of this study was to find ways of developing FMCG supply chains that are resilient enough to endure the negative consequences of prevailing power outages. The frequent and erratic nature of load-shedding poses serious issues for South Africa’s FMCG sector. An exploratory research approach was used to uncover six overarching themes in the midst of prevailing load-shedding challenges in South Africa. Semi-structured interviews were used to explore primary data from 25 supply-chain industry professionals, complemented by secondary data from industry reports and literature. In the face of persistent issues with energy supply, this study adds to the body of knowledge by offering FMCG companies in South Africa useful insights and practical recommendations for sustaining operations and achieving long-term sustainability. Furthermore, the findings can provide FMCG businesses in South Africa with useful tactics and information. This useful advice is priceless for operational effectiveness and business continuity planning. Although supply-chain resilience and uncertainty management are extensively covered in the current literature, there is a deficiency of research concentrating specifically on the FMCG industry in South Africa and its particular load-shedding difficulties.