Abstract
The emergence of the Internet transformed global communication and operations,
evolving into an essential tool that underpins daily life. Technological advancements
such as artificial intelligence, blockchain and robotics have reshaped the digital landscape.
Telecommunications, which enables communication across distances, has experienced rapid
innovation now entering the era of 5G. However, this progress has been accompanied by
escalating cybersecurity risks that threaten the integrity of systems and data.
Objectives: This study investigates the cybersecurity skills required to protect the
telecommunications sector from emerging cyber threats. It aims to identify skill gaps and
determine which cybersecurity competencies are viewed as most critical by audit professionals
within the sector.
Method: A qualitative approach was adopted, using interviews to collect data from
cybersecurity professionals in the South African telecommunications sector. The sample
comprised 15 participants in the audit field purposefully selected based on their demonstrated
experience and expertise in cybersecurity.
Results: Findings indicate that participants recognise the importance of cybersecurity skills,
yet gaps remain in areas such as threat detection, incident response and secure system design.
Respondents emphasised the need for continuous training and the importance of understanding
cybersecurity frameworks.
Conclusion: The telecommunications sector must address both technical and soft skills in
cybersecurity. Strengthening the workforce’s cyber capabilities is vital for sustainable
protection against threats.
Contribution: This study provides valuable insights into sector-specific cybersecurity needs
and highlights the importance of skills development. It supports future policy, training and
strategic interventions aimed at building cyber resilience in the telecommunications sector.