Abstract
This study examines nurses’ attitudes and readiness to integrate digital
technologies, particularly electronic medical records (EMR), in a South African private hospital
group. Understanding these perspectives is vital as healthcare increasingly digitises.
Objectives: The research aimed to assess the state of readiness of healthcare professionals
before the implementation of an integrated EMR system within a multidisciplinary private
hospital environment.
Method: A qualitative exploratory design was used, with semi-structured interviews conducted
with 15 participants. The data were thematically analysed, reaching saturation at 14 participants.
Results: Six key themes emerged: effective communication, implementation reasons, training
support, overall employee perceptions, technology literacy and limitations of EMR. The study
highlights the need for targeted interventions to bridge knowledge gaps and foster a supportive
environment for digital healthcare integration.
Conclusion: The shift from manual to electronic health records is crucial for improving
efficiency, patient care and sustainability in healthcare. However, this transition requires
careful consideration of human factors, such as behaviour, attitudes and readiness.
Contribution: The study underscores the need for a strategic approach to technology adoption,
emphasising the benefits of EMR implementation, tailored training and continuous communication,
alongside addressing emotional support, technology literacy and network stability.