Abstract
Objective: The objective of this article is to examine and address the implementation status of the e-government interventions in the context of South Africa.
Theoretical Framework: E-government processes can play a significant role in enhancing service deivery and achieving SDG 11's goal of establishing cities that are safe and sustainable. How these concepts can be used to offer smart services to community members is investigated in the article.
Method: The study is qualitative and offers desktop analysis of data available in public domain. The data is compiled through literature and document reviews, and further analysed using document and conceptual analysis.
Research Implications: The study identifies various challenges related to e-government processes (focus) in South African context (locus). The study questions whether South Africa is e-ready to meet with the demands of globalised technologoical reforms? A further concern is whether municiplaities are capacitated enough to embrace technological processes of offer 'smart services'?
Originality/Value: The study contributes by suggesting the need to capacitate both internal and external customers to utilise technologiocal platforms of servide delivery effectively and efficiently.