Abstract
Universal design and access in transport are essential for ensuring the equal and independent mobility of people with disability and those with reduced mobility. Despite progressive legislation and policies, the implementation of universal design and access standards in transport systems remains inconsistent in the City of Tshwane. This study aims to assess the state of transport and universal access in the City of Tshwane using expert opinion. Transport experts were interviewed using a semi-structured interview guide to gather in-depth insights. Thematic analysis was applied to identify issues related to policy, infrastructure, and service delivery. Experts reported that while legislation supports universal access, implementation is inconsistent, particularly in informal transport sectors like minibus taxis. The findings reveal significant gaps between policy goals and implementation. The inconsistent application of legislation has resulted in new transport modes, such as the BRT systems and the Gautrain high-speed rail, being designed with universal access principles, while other modes lag behind in accessibility standards. An integrated transport system with universally designed infrastructure is recommended to improve transport access for people with disability and those with reduced mobility.