Abstract
Abstract:
Aim - This paper aims to explore total quality management (TQM) practices in secondary schools in Lusaka province in Zambia.
Design/Methodology/Approach - An exploratory research design was employed. Questionnaires and structured interviews were used to collect data. Purposive and simple random sampling was used to select 120 secondary school teachers from a total of 1740 secondary school teachers in Lusaka district. The research was anchored on the theoretical and conceptual framework and hypotheses were formed and tested.
Findings - Teamwork principle was found to be practiced though most respondents did not know the extent to which it was practiced. Continuous improvement was practiced through monthly tests and end of term examinations. For the training principle; this has been interwoven with the policy from the ministry in programs aimed at training in-service teachers and anticipated teachers. The commitment principle was practiced on the view of management working together for pupil-satisfaction. At 95% confidence level the mission statement, the motto and the vision of the school depicted quality related activities hence achieving the quality principle...