Abstract
In today’s highly business competitive environment, most businesses have and continue realizing the value of investing in supply chain improvements. A good starting point of improvements can be associated with scientific analysis of their returns. For that reason, most businesses have also created metrics that document practical supply chain performance and keep track of changes overtime in order to drive their business performances and profitability. While performance measurement is critical, unfortunately most companies either measure too much or too little with regard to supply chain. Other shortcomings may include; too many metrics, isolated metrics, conflicting metrics, outdated metrics, unreliable data, lack of ownership among others. It becomes even worse when companies measure wrong things. On the other hand, companies continue to pursue supply chain metrics as a means to increase their line of sight (i.e. that which is visible to them) over areas they do not directly control but have an impact on their companies’ performance. Problems with current metrics and the need for supply chain performance measure are discussed. This paper is aimed at establishing universally effective measurement system for global supply chain. Proposed framework focuses on managing the interfacing customer and supplier relationship management processes at each link in the supply chain. A unified approach for measuring supply chain system is presented supported by real life case studies coupled with practical examples.