Abstract
The application of knowledge management (KM) practices in architectural firms
differs across firms. By developing a KM implementation strategy, architectural firms will
optimally benefit from KM.
Objectives: The objective was to investigate the application of KM practices in architectural
firms and to develop an implementation strategy for architectural firms to benefit from KM.
Method: Based on Nonaka’s socialisation, externalisation, combination and internalisation
(SECI) model, the study investigates how architectural firms generate, disseminate and
preserve knowledge. Employing a qualitative, multi-case study methodology, semi-structured
interviews were carried out at five architectural firms to identify factors that either facilitate or
impede KM adoption.
Results: Large architectural firms implement customised KM systems, whereas smaller firms
face difficulties with established methodologies because of resource limitations. Notable
challenges include the capture of tacit knowledge, time restrictions and financial limitations.
Supportive elements include backing from leadership, promoting a learning culture and using
building information modelling (BIM) technologies.
Conclusion: The study suggests an 11-step strategy for implementing KM, focusing on costeffective
technological solutions, ongoing professional development and environments that
encourage collaborative learning. This organised approach aims to enhance project results,
boost organisational effectiveness and ensure the sustainability of KM practices.
Contribution: The article presents insights that can inform and improve KM practices within
the architectural industry. By tackling the specific challenges confronting architectural firms in
South Africa, the recommendation to building industry professionals and policymakers
highlights the transformative potential of effective KM practices in fostering innovation,
improving efficiency and securing competitive advantages within the architectural field.