Abstract
Decision making in home care service is complex due to the need to satisfice multi-objective
goals such as maximizing customer service quality, minimizing service cost, and maximizing
employee satisfaction. With the increasing world-wide need for efficient and effective home
healthcare, the increasing elderly population, and the increasing pressure from governments
and other stakeholders in various societies, the development of effective novel approaches
for home care decisions is imperative. In this paper, we present a multi-agent architecture
that facilitates decision making characterised with multiple objectives. The approach
integrates the capabilities of a multi-agent system and Web services so as to facilitate
effective decisions for home healthcare services. The aim is to provide a multi-agent system
based on genetic algorithm, where decisions are based on intelligent agents that provide
intelligent alternative decisions in a multiple-objective environment.