Abstract
In 1996, the government of South Africa introduced the Integrated Development Plan (IDP) policy process to transform municipal administration, integrated planning and service delivery. One of the IDP policy's key aspects is community participation in the planning process. South Africa is still struggling to achieve their duty of delivering basic services due to ineffective community participation. The article primarily appraises the mechanisms for improved community participation in the IDP process. It is underpinned by the New Public Management (NPM) theory, which promotes management reforms, participatory planning, and decentralising power among municipalities and communities. This study adopted a mixed-methods research approach. It is conducted in the Tzaneen municipal area in Limpopo Province. It is also found that some of the mechanisms to facilitate community participation are no longer relevant and effective in the COVID-19 pandemic era. Public meetings are no longer seen as an effective and safe means of public discussion due to the emergence of the COVID-19 pandemic and the Disaster Management Act: Amendment of Regulation (Act 57 of 2002) that restricts the physical contact of large groups of people, which has implications for public meeting attendance. The study concludes by recommending that the Tzaneen municipal area should design mechanisms that make it easier for marginalised and previously disadvantaged people to participate in municipal planning and decision-making processes freely and without prejudice. Lastly, the study recommends that the municipality adopt the Fourth Industrial Revolution (4IR) and E-participation to facilitate effective community participation in the IDP process.