Abstract
This research aimed to design an appropriate model for
enhancing Botswana’s dispute resolution system. It began by
conceptualizing the nature of conflict and outlining the
theoretical lenses through which it can be understood,
followed by an overview of how Botswana’s dispute
resolution mechanisms have evolved over time. A
comprehensive literature review then offered valuable
perspectives on Alternative Dispute Resolution (ADR) and
the various processes applied to workplace conflicts.
Adopting a qualitative exploratory approach grounded in
interpretivist phenomenology, the study relied on virtual
semi-structured interviews with fifteen purposively selected
participants drawn from Botswana and the wider SADC
region. The findings, together with the proposed
recommendations, underscore the urgency of embracing
technological innovation and aligning national practices with
international developments in order to enhance the overall
efficacy of the dispute resolution system.