Abstract
M.Com.
The study was conducted with the primary purpose of developing, within the framework
of business management, with specific reference to strategic management, a management
approach for combl-taxi facilities.
Currently no formal approach for the efficient management and operation of combi-taxi
facilities exists. The management and operation of combi-taxi facilities occurs on an ad hoc
basis, is fragmented and restricted to only a few functions that are executed. Existing
combi-taxi facilities are, however, a management and financial burden for the owner
(traditionally a local authority) and gave reason to the physical deterioration' of the
infrastructure and poor or insufficient management and operation thereof. The quality of
combi-taxi services are dependent on the standard of combi-taxi facilities and related
activities.
In this study a systems approach was followed for the development of a holistic approach
for the management and operation of combi-taxi facilities. The objectives of this
management approach from a business perspective are the creation of self supporting combi-taxi
facilities that are efficiently managed and operated, as well as an effective management
structure with a healthy income base. Management, as the nucleus of the successful
functioning of combi-taxi facilities in the context of this study, is regarded as the planning
of and the organizing, leading and control of persons in the business which are responsible
for the operation of the combi-taxifacility through the execution of activities and tasks
within the relevant business functions, to ensure the optimal utilisation of scarce resources and the achievement of goals.